Privacy and confidentiality
Care records are personal. Here is a plain-English overview of care-space access, document links and privacy requests.
This is a plain-language confidentiality summary, not a comprehensive statutory privacy notice.
Your care space is private to your family
Care records are organised within a care space. In the app, signed-in members of that space can access its records, including the owner who created it and people who have joined through invitations. Public visitors and unrelated accounts do not have member access. Service providers process information to operate KinCase; this summary is not a complete account of that processing.
Access covers everyone in the care space
Every member can see records for every person cared for within that care space. Choosing a person or filtering their records does not restrict access. KinCase does not provide separate access permissions for individual people within one space. Families needing different access groups must create separate care spaces with the appropriate members.
You decide what each person can do
Owners manage membership and access roles. Carers can add and change care records; viewers have read-only access. Owners can change or remove membership. Removing access cannot recall information someone has already downloaded, printed or copied.
Documents stay locked away
Uploaded files are stored in a private bucket. When a member opens or downloads one, KinCase creates a link valid for ten minutes. Anyone holding that link can use it until it expires, so do not forward it. Expiry does not remove copies already downloaded. File-format checks are not a malware scan; avoid uploading files from untrusted sources.
Invitations and reminders
Invitation emails go to the address entered by the inviter, which may belong to someone who has not yet joined. Care reminders go to eligible members according to their reminder settings. KinCase uses an email delivery provider to send these messages. Check invitation addresses carefully and treat invitation links as private. Each member can turn reminder emails off in Settings.
Your information stays yours
Settings provides CSV exports for events, actions, contacts and appointments, plus a JSON export of those records and document details. The JSON file does not include uploaded file contents and is not a complete account backup; download needed documents separately. For access, correction, deletion or other privacy requests, contact admin@kincase.co.uk. Requests are reviewed and processed as applicable; this is not a promise of immediate or complete deletion from every system or backup.
Sensible care, not medical care
KinCase is an organisation tool for families. It does not give medical advice, and it is not a substitute for the professionals looking after the person you care for.
Something here unclear, or a question about your family's information? admin@kincase.co.uk
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